The Role of Emotional Intelligence in Managing Conflict and Navigating Difficult Conversations

Did you know that conflict in the workplace is beneficial, as long as it is addressed and managed effectively. During this webinar, participants will gain an understanding of the conflict continuum and the role of emotional intelligence (EQ) in navigating difficult conversations. We will determine what makes a conversation "difficult," and will examine how self-awareness, self-management, social awareness and relationship management all play a role in navigating these conversations. Dr. Bashant will introduce the four types of trust, and how you can develop each of them in order to build a culture of trust in your workplace. Another important aspect of managing difficult conversations is understanding the four patterns of communication and learning how to communicate effectively. Finally, we will touch on how practicing mindfulness will help you to build these crucial relational skills.

Registration fee: $25